The 5-Star Fallacy

Photo by Bogomil Mihaylov on Unsplash

Prior to the last, say, 3 years or so, when searching for and assigning ratings to services or products online, there was a universal understanding of the scale, weight, and reliability of a 3-star vs. 5-star rating. Now, I feel, this is no longer true. And I blame Uber. Well, not Uber…

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